About the corporation Not-for-Profit & Charity Community Consultants Indigenous Corporation (NFPCCCIC) ICN: 9321 Our team aim to provide organisations and communities that you serve personalised, tailored support, with confidence with a strict transparency policy with all stakeholders as authorised and instructed. Our clients are generally charities, Not-for-Profit's, Organisation's, Companies, Business's within Community Services; Social Services; Advocacy Services; Community Justice Services; Local Government Authorities; Diversity and Inclusion Organisations; Indigenous and Multicultural Organisations. Our general services may include: - Not-for-Profit (NFP) Organisations Consultancy and Advisory Services; - Charity Organisation Consultancy and Advisory Services; - Advocacy for vulnerable people; - People and Culture/Human Resources Services; - Policies and Procedures Services; - Organisation and Leadership Culture Services; - Diversity and Inclusion Communities Services; - Human Rights, Community Services and Social Services Services; - Leadership and Management Services; - Organisation and Leadership Consultancy Services; - Boards and Advisory Committees Services; - Aboriginal and Torres Strait Islander Communities Services; - Community Justice and Social Justice Services; - Vulnerable and Disability People Services Services; - LGBTIQA+ Communities Services; - Mentoring and Coaching Services; - Stakeholder and Engagement Services; - Young Adults and Merging Leaders Services; - Entrepreneurship Support Services. For further information, please visit our new and developing website https://www.charityconsultants.org/ Read more corporation information About the person we're looking for Main activities • Directing the development, implementation and ongoing enhancement of organisational processes;• Contributing to the overall business direction and strategy by recommending improvements to customer service;• Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's;• Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement;• Managing the day to day running of the operations team;• Building relationships between the operations and support divisions and ensuring business units receive adequate operational support;• Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements;• Building and maintaining effective working relationships with internal and external clients.Key skills • Excellent written and oral communication skills;• Excellent customer service skills;• Strong negotiation skills;• Ability to develop and implement a system, process or procedure for effective utilisation of resources.Internal contacts Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support Functions.External contacts Suppliers, Clients/Customers.Typical experience 7 - 10 years of operations experience, coupled with relevant tertiary qualifications. Skills/experience Business management & administrationBusiness strategy & developmentEmployment, training & educationFinancial & accountingHealth & community servicesHeritage & cultureInformation technologyLegalMarketing & communication Gender The preferred gender is: Female or Male Director's cultural experience The potential director does have previous cultural experience/knowledge The corporation will assign a person to help with communication protocols and tips. Directorship experience No experience required. Clearances A police clearance certificate or similar clearance will be required.We will consider the nature, severity and age of any previous or pending criminal convictions. (Excluding traffic violations.) About the position - Operations Director/Manager Term of appointment 2 years with probation period of 6 Months months Rights The corporation's rule book has the same rights for independent directors as member directors. Meetings and engagement Frequency of directors meetings: Every second month Usual timing: At night Usual duration: 2 hours Meetings are usually held in: CanberraSydneyMelbourne Directors may also be required for: engagements between meetings mentoring or involvement in projects Director's remuneration This position is Unpaid Travel expenses The members of the corporation have agreed to contribute to travel expenses when a director travels for corporation business.